Miscellaneous and billing questions in Google Earth
Where do I go for information if I have a question regarding the billing and miscellaneous questions?
You may have some questions regarding billing and other things. If you want to register any complaints or ask any questions you need to follow these steps. Firstly you need to go to the support request page. Select the option ‘I'm experiencing a problem’. After that click Continue. Go to the drop down menu and choose the "Billing/Purchasing Issue" option. You need to fill the form that is given. At last click on Submit.
I may have paid for Google earth but not received the license key. What do I do in such a case?
The license key you get is a 15 digit alphanumeric number. Many users have reported of login emails are being identified as spam or junk mail by error. You can just check in your spam mail or bulk mail folder to see whether there is any mail in these folders. Still if you have not received the license key maybe your payment process payment is not yet complete. The "attempts" (authorizations) as well as the "paid transactions" are depicted for 24 hours by online credit card statements. If you have not read the fine print, there is chance of these two getting misinterpreted as two paid transactions. For this contact your credit card company. Next you need to submit a ticket via the "I'm experiencing a problem" option. In case a user has used a different username or email Id before, this info should also be reported.
I see multiple charges for Google Earth. What will happen now?
Sometimes it may happen that you do not read the fine print carefully. Then the terms multiple "attempts" (authorizations) and "paid transactions" are wrongly interpreted as multiple paid transactions. These two are depicted by online credit card statements for a period of 24 hours. Thus you need to get in touch with your credit card company regarding this issue. If you feel you have been asked to pay multiply charges please submit a ticket by selecting "I'm experiencing a problem" and then choosing the option "Billing/Purchasing Issue".
I want to cancel my Google earth plus account. What is the procedure?
To cancel your Google earth plus account you need to go to the cancellation request link. Just enter the details and your account will be canceled. You will get the refund according to the number of years you have used your Google earth plus account.
I want to cancel my Google Earth Pro account. What do I do?
If you want to cancel your Google earth pro account it is very simple. Just visit the cancellation request link and fill in the required details. After you submit your Google earth pro account will be terminated. You will also get a refund depending on how long you have used your Google earth pro account.
I want to cancel my Google Earth Pro Trial. How do I do it?
You do not have to take any special efforts to cancel the Google Earth Pro Trial. After seven days it expires automatically at midnight. Unless you permit you new Google earth pro account is not activated or extended.Google, Google earth, Google earth plus, Google earth pro
Tags: Google Earth, Google Earth Tutorials
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