Miscellaneous questions and billing related questions in Google earth
Where do I put a billing question regarding Google Earth?
To submit any queries and question regarding billings or concerns, please follow the given procedure.
1. Open the support request page. 2. You will see an option saying “I’m experiencing a problem” select it and then click “Continue.” 3. Click the drop down menu and choose the “Billing/Purchasing Issue” option. 4. You will get a form, fill it and click on “Submit”. Your query will be sent.
What should I do if I have paid and not yet received the license key?
The Google Earth license key comprises of 15 digits. Thus often it happens that the Google Earth login email is erroneously identified as spam or junk mail. Thus if you have registered for Google Earth please check your spam or junk folder regularly.
One the major reason why the license key is not delivered is because there might be some problems in the payments. An online credit card statement for a period of 24 hours shows both “attempts” and also the “paid transactions.” Thus often many individuals misinterpret both as two paid transactions. Thus to clarify, please send a support ticket through the “I’m experiencing a problem” option. Furnish the following information with the support ticket:
1. Card type: VISA, M/C, Amex 2. Date of transaction 3. Amount of transaction 4. Last 4 digits of the credit card number 5. Verisign transaction ID
In addition, if you have used a username or email address, please also furnish the information in the support ticket.
What should be done if I see multiple charges for Google Earth?
Often, it happens that the online credit card statements depicts both ”attempts” and “paid transactions” for a period of 24 hours. Many users get consider both as paid transaction. Thus users are recommended to read and scrutinize their statements carefully. Further, if there are multiple charges users can submit a support ticket. This can be done by selecting “I’m experiencing a problem” and then choose the “Billing/Purchasing Issue” option on the screen.
How to cancel Google Earth Plus account?
To cancel the Google Earth Plus account, visit https://registration.keyhole.com/cancel.html, and send your request for processing. You will get the refund in accordance to the number of months and years you have been using the subscription.
How to cancel Google Earth Pro account?
To cancel your Google Earth Pro visit https://registration.keyhole.com/cancel.html, and send your request for processing. The refund will be made in accordance to the number of years or months the subscription has been used.Google, Google Earth, Google Earth FAQ
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